ZenPrism

Terms of Service

Last updated: 15 August 2026

These Terms of Service ("Terms") form a binding agreement between you ("you", "your" or "Customer") and ZenPrism ("ZenPrism", "we", "us" or "our"), a software developer established in India. They govern your access to and use of the applications we make available through the monday.com marketplace ("Applications") and our website at zenprism.dev ("Website"), together the "Services".

ZenPrism is not a monday.com entity, partner or affiliate. monday.com is not a party to these Terms and has no liability under them. Your use of the monday.com platform is governed by monday.com's own terms and conditions.

By accessing or using the Services, you acknowledge that you have read and understood these Terms and agree to be bound by them and by our Privacy Policy. If you do not agree, you should not access or use the Services.

If you are entering into these Terms on behalf of an organisation, you represent that you are authorised to bind that organisation.

1. The Services

Our Applications are built for the monday.com platform and extend its functionality. They include any Application we make available through the monday.com marketplace from time to time.

The functionality, plans, limits and pricing of each Application are described on its monday.com marketplace listing (the "Listing"), which forms part of these Terms. Where an Application connects to a third party service, that is described on its Listing and in our Privacy Policy.

2. Eligibility

To use an Application you must maintain an active monday.com account, together with any account required by a third party service that Application connects to. You are responsible for keeping those accounts in good standing, and for the cost of your monday.com subscription.

3. Licence

Subject to these Terms and to payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the Applications within your own monday.com account for your internal business purposes, for the duration of your subscription.

The Applications are licensed, not sold. All rights not expressly granted are reserved to ZenPrism.

4. Acceptable use

You agree that you will not:

  1. use the Services in violation of any applicable law or regulation;
  2. interfere with or disrupt the Services, or the systems and networks used to provide them;
  3. attempt to gain unauthorised access to the Services, to another customer's data, or to any connected system;
  4. reverse engineer, decompile, or otherwise attempt to derive the source code of the Services, except to the extent this restriction is prohibited by applicable law;
  5. circumvent any usage limit, licensing mechanism or technical restriction in an Application;
  6. remove or obscure any proprietary notice; or
  7. resell or redistribute the Services, except as permitted by monday.com's marketplace terms.

5. Your data

You are responsible for the data you provide to and through the Applications, and for the configuration choices you make. You are responsible for verifying the output of an Application before relying on it.

You confirm that you have the rights and permissions necessary for the data you process through the Applications, including any personal data, and that you will comply with the laws applicable to that data.

You will not process special categories of personal data through the Applications, including data revealing health, biometric, racial or ethnic origin, political opinions, religious beliefs or trade union membership.

You are responsible for the acts and omissions of your users, and for the security of your monday.com account.

Our handling of your data is described in our Privacy Policy. Where we process personal data on your behalf, you are the controller and we are the processor.

6. Subscriptions and billing

Applications may be offered on tiered or usage-based plans, and may include a free plan or trial. Current plans, limits and pricing for each Application are shown on its Listing.

All billing is handled by monday.com through its marketplace. We do not process payments, and we do not receive or store your payment details. Cancellation and refunds are subject to monday.com's terms and conditions.

We may revise our plans and pricing. Changes apply to future billing periods, and the Listing will reflect them before they take effect.

7. Support

We provide support by email at contact@zenprism.dev while your subscription is active. We aim to respond promptly, and to matters identified as urgent as a priority. Support is provided in English.

Support covers use of the Applications, fault diagnosis and correction of defects. It does not extend to custom development, configuration of the monday.com platform itself, or support for third party products.

8. Changes to the Applications

We may modify, improve or discontinue features of an Application. Where a change materially affects your use of an Application or the cost of your subscription, we will give notice before it takes effect.

Where an Application is withdrawn from the marketplace, we will continue to make it available to existing customers for the remaining duration of their subscriptions, in accordance with monday.com's marketplace terms.

9. Third party services

The Applications depend on monday.com, and some depend on other third party services, each governed by its own terms and privacy policy. We are not responsible for any outage, error, change, delay or data loss caused by those third parties, or for changes they make that affect an Application's functionality.

10. Intellectual property

The Services, together with all associated software, content and branding, are owned by ZenPrism and its licensors, and are protected by applicable intellectual property laws.

Data you process through the Applications remains yours. We acquire no rights in it beyond those necessary to perform the operations you configure. We do not use it to train machine learning models or for advertising.

11. Confidentiality

Each party shall keep confidential any non-public information disclosed by the other in connection with these Terms, shall use it only for the purposes of these Terms, and shall protect it with at least reasonable care. This does not apply to information that is or becomes public without breach, was already lawfully held, is independently developed, or is required to be disclosed by law or court order.

12. Disclaimer of warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim all warranties, conditions and representations, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy or quiet enjoyment.

We do not warrant that the Services will be uninterrupted, error free or secure, or that they will meet your requirements.

13. Limitation of liability

To the fullest extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, business, goodwill, anticipated savings or data, arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence) or otherwise, and whether or not the party was advised of the possibility of such loss.

Our total aggregate liability arising out of or in connection with these Terms shall not exceed the amount you paid for the relevant Application in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow certain of these limitations, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify and hold ZenPrism harmless from any claim, liability, loss, damage, cost or expense, including reasonable legal fees, arising out of or relating to your use of the Services, your breach of these Terms, your data, or your violation of any law or third party right.

15. Term and termination

These Terms take effect when you install an Application and continue for the duration of your subscription.

You may terminate at any time by cancelling your subscription and uninstalling the Application.

We may suspend or terminate your access where you materially breach these Terms and, where the breach can be remedied, fail to remedy it within fourteen days of written notice. We may suspend or terminate immediately where required by law or by monday.com, or where your use could cause legal liability or disrupt other customers.

We may decline to renew a subscription, in which case we will give notice before the end of the then-current billing period. Discontinuation of an Application is governed by clause 8.

On termination the licence granted under clause 3 ends and you must stop using the Applications. Provisions that by their nature should survive termination will do so.

16. Communications

We may send notifications to users through the monday.com platform in the course of operating the Applications, including notices of failures and of usage thresholds.

We may also send service and administrative communications, including by email where we hold the relevant contact details, concerning material changes to an Application, security matters, or changes to these Terms or the Privacy Policy. These are not marketing communications.

We will send marketing communications only where the recipient has opted in, and every such communication will include a means of unsubscribing.

17. Modifications

We may modify the Services or these Terms. Where changes are material, we will post the updated Terms on this page with a revised date above and give notice before they take effect. Your continued use of the Services after the changes take effect constitutes acceptance of the revised Terms. If you do not accept them, you may terminate under clause 15.

18. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. The competent courts in India shall have jurisdiction over any dispute arising out of or relating to these Terms.

Nothing in these Terms limits any mandatory consumer or data protection rights you may have under the laws of your own country.

Before starting formal proceedings, we encourage you to contact us at contact@zenprism.dev so that we can try to resolve the matter informally.

19. Miscellaneous

Severability. If any provision of these Terms is found invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.

Entire agreement. These Terms, together with our Privacy Policy and the applicable Listing, constitute the entire agreement between you and ZenPrism regarding the Services, and supersede all prior understandings.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.

Independent parties. The parties are independent contractors. Nothing in these Terms creates a partnership, agency or employment relationship.

Force majeure. Neither party is liable for a failure to perform caused by events beyond its reasonable control.

20. Contact

For questions about these Terms, contact us at contact@zenprism.dev.